Terms and Conditions

At Gokong Casino, we're committed to providing the best gaming experience for our players.

Terms and Conditions

These Terms and Conditions govern your use of Gokong Casino services. By registering an account and using our platform, you agree to comply with these terms in their entirety.

Account Registration and Eligibility

Age Requirements

You must be at least 18 years old to register and play at Gokong Casino. We reserve the right to request age verification documents at any time.

Geographic Restrictions

Our services are available to residents of European Union member states, excluding jurisdictions where online gambling is prohibited by local law.

Account Verification

All players must complete identity verification before making withdrawals. Required documents include:

  • Government-issued photo identification
  • Proof of address dated within 90 days
  • Payment method verification when requested

Financial Terms

Deposits and Withdrawals

Minimum deposit amounts vary by payment method, typically starting from €10. Withdrawal processing times depend on the chosen method:

Payment Method Deposit Time Withdrawal Time
Credit/Debit Cards Instant 3-5 business days
E-wallets Instant 24-48 hours
Bank Transfer 1-3 business days 3-7 business days
Cryptocurrency 10-60 minutes 1-24 hours

Currency and Fees

All transactions are processed in EUR. We do not charge fees for deposits or withdrawals, though your payment provider may apply charges.

Bonus Terms and Wagering

General Bonus Conditions

  • Bonuses are subject to wagering requirements before withdrawal
  • Maximum bet limits apply when playing with bonus funds
  • Game contribution rates vary by game type
  • Bonus funds expire if wagering requirements aren’t met within specified timeframes

Wagering Contributions

Different games contribute varying percentages towards wagering requirements:

  • Slots: 100%
  • Table Games: 10%
  • Live Casino: 10%
  • Video Poker: 5%

Responsible Gaming

Player Protection Tools

We provide various tools to help maintain control over your gaming:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits and session time limits
  • Self-exclusion options (24 hours to permanent)
  • Reality checks and spending summaries

Problem Gambling Support

If you experience gambling-related problems, contact:

Game Rules and Fairness

Random Number Generation

All games use certified Random Number Generators to ensure fair outcomes. Game RTPs (Return to Player percentages) are displayed in game information sections.

Disputes and Complaints

Game disputes must be reported within 30 days of the disputed session. We maintain detailed game logs for investigation purposes.

Privacy and Data Protection

Information Collection

We collect personal information necessary for account operation, including:

  • Contact details and identification documents
  • Payment information and transaction history
  • Gaming activity and preferences
  • Communication records

Data Security

Your personal information is protected using industry-standard encryption and security measures. We comply with GDPR requirements for EU residents.

Prohibited Activities

Account Restrictions

The following activities are strictly prohibited:

  • Creating multiple accounts
  • Sharing account credentials
  • Using automated betting software
  • Attempting to manipulate games or exploit system vulnerabilities
  • Money laundering or fraudulent activities

Consequences

Violation of these terms may result in account suspension, confiscation of funds, and permanent exclusion from our services.

Intellectual Property

All content, software, and materials on our platform are protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

Limitation of Liability

Gokong Casino’s liability is limited to the amount in your account balance. We are not responsible for losses due to technical failures, internet connectivity issues, or circumstances beyond our control.

Changes to Terms

We reserve the right to modify these terms at any time. Significant changes will be communicated via email and website notifications. Continued use of our services constitutes acceptance of updated terms.

Governing Law

These terms are governed by the laws of Malta. Any disputes will be resolved through binding arbitration in accordance with Malta Arbitration Centre rules.

Contact Information

For questions regarding these terms or any aspect of our services:

  • Email: [email protected]
  • Live Chat: Available 24/7 through our website
  • Postal Address: Gokong Casino, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta

Last updated: January 2025

These terms constitute the complete agreement between you and Gokong Casino. If any provision is deemed invalid, the remaining terms remain in full effect.